Conflict Management

No two people feel, think, or behave identically. When there are differences among us, some degree of conflict is inevitable. Research shows that a majority of the problems that arise among employees in an organization result from ineffective communication—after all, many of us spend as much as 80% of our workday in face-to-face interactions with others.

This course will help participants develop crucial communication skills to reduce misunderstandings and conflict at work. Furthermore, participants will learn strategies to improve self- and team-management abilities. Importantly, participants will realize that conflict need not be negative. Instead, it can be harnessed to strengthen innovation, productivity, and even team-cohesiveness in organizations.