About the Client Relationship Management Workshop

Maintaining a positive relationship with clients, vendors, suppliers, and distributors is pivotal to the success of your organization. In the long term, transactional business interactions fail to lend desirable outcomes. Instead, successful organizations must cultivate both strong business connections and meaningful personal relationships.

This course will provide you with the necessary tools to initiate, build, and maintain strong, partner-like relationships that will increase customer satisfaction and in turn long term revenue.

Learning Objectives

Participants that complete this workshop will :

  • How to become a "trusted advisor"
  • When to ask, when to haggle, when to negotiate
  • Effectively negotiate (The "give and take")
  • Understand the Pareto Principle
  • Identify and segment clients to maximize efficiency
  • Understand the importance of consistency
  • Understand perception
  • Understand and build rapport and maintain trust
  • Understand empathy
  • Understand social styles and the effects on communication
  • Utilize social and emotional intelligence
  • Utilize the tenants of powerful communication
  • Understand the role of body language and how to use it effectively
  • Use questions appropriately
  • Listen and provide feedback effectively
  • Steer relationships, not push them
  • Recognize and seize "moments of truth"
  • Document, analyze (SWOT), and map their relationships
  • Prepare for key conversations
  • Become an influencer
  • Use the M.O.N.E.Y system for relationship management

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Who should participate

  • Managers
  • Supervisors
  • Teams
  • Individual Contributors
  • Experiences and New Customer Service Professionals
  • Sales Professionals
  • Anyone in a client facing role

How it helps

Participants learn how to develop strong client relationships that deliver long term value.

Formats and Duration

The Client Relationship Management workshop can be delivered online, in-person, or blended. We offer a variety of durations from 1/2 day to 3 days depending on the desired outcome and level of discussion and exercises provided.

What participants are saying

The LBS team exceeds all expectations in a training provider. Not only do they bring their expertise to bare, but they are true partners in helping us achieve our L&D goals.

CHRO - POWER GENERATION AND STORAGE COMPANY

When you work with Lausanne Business Solutions you work with the principals. They are involved in every detail to ensure program success. Communication is seemless and workshops are highly effective. They are a team that thinks critically, problem solves, and delivers results.

DIRECTOR OF WORKFORCE - US GOVERNMENT AGENCY

After just 6 months working with LBS, our company is on its way to becoming a dominate player in our space. The Architecting Culture and Team Engagement frameworks have been instrumental in getting our management on the same page for “how” to operate as a strategically aligned team.”

SVP - WHOLESALE ELECTRONICS COMPANY

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Training with an impact

38+

Years in Business

300+

Organizations Improved

250,000+

Participants

4.8

Out of 5 Workshop Evaluation Average

99%

Participants Recommend our Trainings

100%

Client Satisfaction

10

Rated top 10 employee development providers by Training Industry's FindCourses

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