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About the Difficult Conversations Workshop

Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether they involve conflict, performance, or rising tensions, such moments inevitably produce strong emotions, competing desires, perceptions of unfairness, high risks, and often lead to important outcomes. The ability to master the difficult conversation is a necessary skill for every manager. Furthermore, powerful leaders must not only handle difficult conversations, but harness them to solve problems, rebuild relationships, and uncover existing opportunities. This program provides participants with a framework to navigate and excel at difficult conversations.

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DOWNLOAD COURSE PDF

Learning Objectives

Participants that complete this workshop will learn:

  • How to use empathy
  • How to listen actively
  • How to speak persuasively
  • Intelligent inquiry
  • How to control the conversational process
  • The importance of value and validation
  • How to appear authentic during conflict
  • How to use 'you', 'I', and 'we' statements
  • How to remain calm under pressure
  • How to 'get unstuck'
  • How to gain acceptance and agreement
  • To increase individual and team cohesion
  • How to use contact, context, and content
  • The difference between agreements and promises
  • Joint vision and moving forward
  • How to rebuild relationships
  • How to give constructive feedback
  • Communicate assertively but not abrasively
  • How to resolve individual and team conflict

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Who should participate

  • Senior Executives
  • Managers
  • Supervisors
  • Teams
  • Individual Contributors

How it helps

Participants learn to have difficult and uncomfortable conversations while maintaining and developing relationships.

Formats and Duration

The Difficult Conversations workshop can be delivered online, in-person, or blended. We offer a variety of durations from 1 day to 3 days depending on the desired outcome and level of discussion and exercises provided.

What participants are saying

❝

The LBS team exceeds all expectations in a training provider. Not only do they bring their expertise to bear, but they are true partners in helping us achieve our L&D goals.

CHRO - POWER GENERATION AND STORAGE COMPANY

❝

When you work with Lausanne Business Solutions, you work with the principals. They are involved in every detail to ensure program success. Communication is seamless and workshops are highly effective. They are a team that thinks critically, problem solves, and delivers results.

DIRECTOR OF WORKFORCE - US GOVERNMENT AGENCY

❝

After just 6 months working with LBS, our company is on its way to becoming a dominant player in our space. The Architecting Culture and Team Engagement frameworks have been instrumental in getting our management on the same page for “how” to operate as a strategically aligned team.”

SVP - WHOLESALE ELECTRONICS COMPANY

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TRAINING BROCHURE
COMMERCIAL PRICE LIST

Training with an impact

38+

Years in Business

300+

Organizations Improved

250,000+

Participants

4.8

Out of 5 Workshop Evaluation Average

99%

Participants Recommend our Trainings

100%

Client Satisfaction

10

Rated top 10 employee development providers by Training Industry's FindCourses

As Featured In

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Contact Us

Constitution Place
325 Chestnut Street
Suite 815
Philadelphia, PA 19106

800-554-7704
contact@lausannesolutions.com

The best people. not the best technology, suppliers, or controls, drive success. At Lausanne, we believe in people and this is visible in the work we do.

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