Learning Objectives

Participants that complete this workshop will :

• Grice’s Maxims, a 4-point framework for effective and efficient communication
• The M.O.N.E.Y template for building strong relationships
• The C.A.R.E model for listening and speaking
• Understanding the role of perception
• Communicating to inform and explain
• Communicating to persuade and influence
• Deciphering facts vs. opinions
• The common barriers of powerful communication
• Strategic vs. tactical communication
• Differentiating how to communicate data, feelings, parameters, expectations, and feedback
• Metatalk: Listening to and understanding the real meaning behind words
• Understanding the meaning behind others' body language facial expressions
• The power of pitch and tone
• Using non-verbal communication to enhance your message
• How time, place, format, state, and culture affect communication
• When conversation should be short and concise
• When conversations should be slow and detailed
• Powerful words: The use of "we", "I", and "you" for optimal impact
• Powerful questions: How to ask the right questions
• The concept of framing your communication and reframing the conversation
• The role of hierarchy and power on conversation
• How to listen actively and effectively
• How to ask the right questions
• The importance of a “Yes” mindset
• How to say “No” when you need to

Case Studies