Learning Objectives

Participants that complete this workshop will :

• What is Management ?
• You’re promoted, now what?
• How to deal with challenges of recently promoted managers/supervisors
• Key roles of Management
• Inherent Dilemmas in Management and how to Handle them
• How to Build Teams
• The 4 Stages of Team Development
• The 4 Levels of Work
• How to improve Team Performance
• What is Coaching, Counseling, Training, and Mentoring
• Establishing Yourself, Building Credibility
• Finding and Developing Power
• How to build Trust
• The role of influence, Getting what you want
• How and when to effectively delegate work
• How to communicate expectations
• Understanding hierarchy: The good and the bad.
• Managing up, Managing down, and Managing across
• How to create accountability
• Different management styles and how employees respond to them
• Toxic management behaviors to avoid at all costs
• What employees really want
• The implications of poor employee engagement
• A multi-party approach to employee engagement
• Empowering Employees
• Best practices for managing projects to completion
• Effectively managing amidst generational demographic.
• Optimal communication for optimal results
• Providing effective feedback
• Conflict resolution: basic skills & best practices.
• Understanding motivation: extrinsic and intrinsic rewards
• Understanding how to Negotiate for team resources
• Harnessing team members’ diverse personalities, backgrounds, and skillsets
• Constructing teams for optimal performance
• Mentoring do’s and don’ts.
• Active listening skills
• Reward schedules that drive performance
• Encouraging open communication
• Emotional intelligent management basic tips

Case Studies